Effective date: September 16, 2026
Northstead Home Co. Ltd. (“Northstead,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit northsteadhome.ca, contact us, request a quote, or engage Northstead for home repair, maintenance, assembly, installation, or related services.
1. Information We Collect
Depending on how you interact with Northstead, we may collect information such as:
your name
phone number
email address
service address
information you provide about your home, project, repair, or service request
photographs or other information relating to a project
appointment, quote, job, invoice, and payment-related information
communications between you and Northstead
basic technical information generated when you use our website, such as browser, device, and website usage information
We only collect personal information that is reasonably necessary for our business activities and services.
2. How We Use Your Information
We may use personal information to:
respond to inquiries and quote requests
assess, schedule, and perform services
communicate about appointments and projects
prepare and manage quotes, jobs, invoices, and payments
maintain customer and business records
provide customer service and follow-up
improve our services and website
meet accounting, tax, legal, insurance, and regulatory requirements
protect Northstead, our customers, and our business from fraud, misuse, or other inappropriate activity
We do not sell or rent customer personal information.
3. Service Providers
Northstead may use trusted third-party service providers to help operate the business. These may include providers used for:
website hosting and forms
customer and job management
scheduling and communications
invoicing and payment processing
bookkeeping and accounting
banking
email and cloud services
website analytics and other business technology
These providers may process personal information on Northstead’s behalf as necessary to provide their services.
Some service providers may store or process information outside British Columbia or Canada. When this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.
4. Project Photographs
Northstead may take photographs of work for documentation, estimating, project management, warranty, or record-keeping purposes.
We will not intentionally publish photographs that clearly identify a customer or disclose sensitive personal information without appropriate permission.
Where appropriate, project photographs may be used to demonstrate Northstead’s work on our website, portfolio, Google Business Profile, or other marketing materials.
5. Website and Cookies
Our website may use cookies or similar technologies necessary for website functionality, security, performance, and analytics.
Third-party services used on the website may also collect limited technical information according to their own privacy practices.
You can usually control or disable non-essential cookies through your browser settings.
6. Consent
Where required, Northstead will obtain consent before collecting, using, or disclosing personal information.
Consent may be provided directly, electronically, verbally, or may be implied where appropriate based on the nature of the interaction and the reasonable expectations of the customer.
You may withdraw consent where permitted by law, although doing so may affect our ability to provide certain services.
7. Disclosure of Personal Information
Northstead may disclose personal information:
to service providers acting on our behalf
where necessary to complete work requested by a customer
to licensed trades or other contractors involved in a project where appropriate
where required for accounting, insurance, legal, or regulatory purposes
where required or permitted by law
with your consent
We do not disclose personal information for unrelated purposes without appropriate authorization.
8. Protecting Your Information
Northstead takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, loss, or misuse.
No electronic system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.
9. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, accounting, tax, insurance, legal, and regulatory requirements.
When information is no longer reasonably required, we will securely delete, destroy, or anonymize it as appropriate.
10. Access and Correction
You may request access to personal information Northstead holds about you or ask us to correct information that is inaccurate, subject to any exceptions permitted by law.
We may need to verify your identity before responding to an access or correction request.
11. Privacy Questions or Requests
Questions, concerns, access requests, or correction requests relating to personal information can be directed to:
Privacy Officer
Northstead Home Co. Ltd.
North Vancouver, British Columbia
Phone: (236) 476-6065
Website: northsteadhome.ca
You may also contact us through the contact form on our website.
12. Changes to This Policy
Northstead may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.
The most current version will be posted on this website with the applicable effective date.